REFUND POLICY

Last Updated: March 2026

15-Day Money-Back Guarantee

At TVOnFly, we stand behind the quality of our service. We offer a comprehensive 15-day money-back guarantee on all new subscriptions. If you are not entirely satisfied with your IPTV service, you may request a full refund within the first 15 days of your purchase.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your request must be submitted within 15 days of the initial purchase date.
• You must have contacted our support team to attempt to resolve any technical issues you may be facing. (Since 95% of issues are resolved with simple router reboots or app changes).
• Your account must not have violated our Terms of Service (e.g., account sharing, attempting to restream our content).

How to Request a Refund

To initiate a refund, please contact our support team via WhatsApp or email. Provide your order number, username, and a brief explanation of why you are requesting a refund. Our team will process your request promptly.

Processing Time

Once a refund is approved and processed on our end, it may take 3 to 7 business days for the funds to appear back in your account, depending on your bank or credit card provider's policies.

Non-Refundable Circumstances

We do not issue refunds under the following conditions:

• Requests made after the 15-day guarantee period has expired.
• Inability to set up the service due to refusal to follow our installation guides or collaborate with our support team.
• Issues stemming strictly from your ISP (Internet Service Provider) severely throttling IPTV traffic (we provide guidance on using VPNs to solve this).